Help

General Library Questions
 

What are your hours?

You can find information about our regular hours, as well as holidays and weather closings, on our Hours and Holidays page.

Questions about Your Account
 

How do I get a library card?

If you live in Mahomet Township, you live in the Mahomet Public Library District and you have paid for your library card already through your property taxes.If you do not live in Mahomet Township and do not pay taxes to another library district, you can purchase a library card at the Mahomet Public Library. For more information, please see our Library Cards page.

Where can I use my library card?

The Mahomet Public Library District is a member of the Illinois Heartland Library System. You may use your Mahomet library card at any IHLS member library except for the Champaign Public Library or Urbana Free Library. For more information on using these libraries, please see Using C-U Libraries.

You may also use your card online for access to eBooks and audiobooks, magazines, and online research tools. 

How do I pay fines and fees?
You can pay your fines and fees:
  • By check or cash at the library
  • By credit card at the library self check stations
  • By credit card online

For more information, please see our Loan Periods and Fines page.

What happens if I lose or damage a library item?
If items checked out on your card are lost or damaged, you are responsible for the replacement cost plust a processing fee. Unfortunately, we cannot accept replacement copies of lost or damaged items. For our complete policy on lost or damaged items, please see our Circulation Policy on our Library Policies page.
How do I get notices by email or text?
Login to your account and change the settings under My Account/My Record/Contact Information and Preferences.
Why can't I log into My Media Mall/Zinio/Databases?
Mahomet Patrons with cards in good standing (not expired and with total fines and fees less than $5.00) can access My Media Mall, Zinio Digital Magazines, or our online research databases.
If you are unable to log into one of these resources, one of the following may be true:
  • Your card has expired (Log into your account and check My Account/My Record to view your expiration date.)
  • Your card has fines and fees in excess of $5.00 (Log into your account and check My Account/Fines&Fees  to view your account balance.) If your fines exceed $5.00,  you can pay them directly from this page using a credit card.)
If  your card has not expired and your fines and fees total less than $5.00, please call or visit the library and a staff member will help determine the problem.
Why can't I renew items checked out to my account?
If you cannot renew items on your card, one of the following may be true:
  • Another patron is waiting for the item.
  • You have renewed the item the maximum number of times.
  • Your card has expired (Log into your account and check My Account/My Record to view your expiration date.)
  • Your card has fines and fees in excess of $5.00 (Log into your account and check My Account/Fines&Fees  to view your account balance. If your fines exceed $5.00,  you can pay them directly from this page using a credit card.)

Questions about Library Services
 

How do I get help with technology?
Whether you need help with library eBooks, creating an email account, or using the new iPad someone gave  you for Christmas, we can help you with  your technology questions! Please see our Tech Help page for more information.
How do I reserve the meeting and study rooms?
The Edgar Meeting Room is available for groups by reservation. The study room is available for individuals or small groups in 2 hour increments. For more information, please see our Meeting and Study Rooms page.
Can you help me find a book that isn't in the library catalog?

Our catalog features over 10 million items from almost 500 libraries, but you may not find everything you need. Some things to try:

  • Search one of the other area catalogs listed on our Books, Movies, Music page.

  • Ask library staff to search libraries outside the region.

  • If you believe the item should be added to our collection, complete and submit the form on our Suggest a Purchase page and a librarian will take your suggestion into consideration. If we purchase the item, you can be the first one to borrow it.

How long will it take to get an item I requested?

The length of time you have to wait to receive an item depends on several factors:

  • How many people are waiting for the item
  • The library that is sending the item
    • It takes longer for items to come from libraries that are farther away.
    • Some libraries, like the Mahomet Library, send and receive deliveries five days per week; smaller libraries may have delivery stops only once or twice per week.
How many items may I check out at one time?
  • You may check out up to 100 total items at one time.
  • You may check out up to 5 Mahomet Library DVDs at one time.

Other Questions
 

I have books I don't want any more. Can I donate them to the library?
Yes, we do accept book donations. Please see our Used Book Donations page for more details about the materials we can and cannot accept.
I still need help and can't find the answer on your web site

Contact us by phone or email with any questions. Or just stop by -- we're here to help!